Delivery, Returns and Guarantee
Transparent freight options, depot collection terms, and guaranteed refund policies for all South African orders.
Have a Logistics Question? Contact UsNationwide Delivery Across South Africa
We partner with trusted heavy-freight carriers to deliver machinery, coldrooms, generators, and equipment to every city, town, and rural outpost in South Africa. Standard transit takes 2 to 5 business days, fully insured against transit damage.
Kimberley Warehouse Depot Collection
Customers may collect orders directly from our Kimberley warehouse at Corner Oliver Road & MacDougall Street, Kimberley, 8301. Warehouse staff assist with mechanical crane loading onto bakkies, trailers, or commercial trucks at no additional charge.
30-Day Money-Back Guarantee
If any piece of equipment does not match the published technical specifications or your commercial operational needs, you are entitled to return it within 30 days of delivery for a full refund or direct exchange.
How Refunds Work
To initiate a refund, notify sales@cateringshopsa.co.za or WhatsApp +27 78 270 9819 with your order number. Once goods are inspected at our Kimberley depot, refunds are processed via secure EFT within 2 business days.