Refund Policy
How to request a refund, what we inspect, and when your money is returned.
Questions About a Refund? Contact UsRequesting a Refund
Notify sales@cateringshopsa.co.za or WhatsApp +27 78 270 9819 with your order number and the reason for the return. Our team confirms your request and arranges the return.
What Qualifies
Equipment is eligible for a refund within 30 days of delivery when it does not match the published technical specifications or your commercial operational needs. Goods must be unused, in original condition and in original packaging where possible.
Return Freight
Return freight for heavy equipment is arranged with our team so the unit is shipped insured and safely crated. Please do not ship goods back before we confirm the return.
Inspection at Our Depot
Returned goods are inspected at our Kimberley depot, Corner Oliver Road & MacDougall Street, Kimberley, 8301, to confirm they match the unit supplied and are in original condition.
Refund Payment
Once inspection is complete, refunds are processed by secure EFT within 2 business days, to the account the original payment came from where possible. Prices include VAT and the refund covers the VAT.
What Is Not Refundable
Special-order and custom-built items, and equipment damaged through misuse or incorrect installation, are not eligible for a refund. Faulty or wrongly supplied goods are always covered; contact us right away.